有效的客户沟通不仅是业务成功的关键，也是客户服务满意度的基础。这些话术和场景通过展示关注客户需求和订单顺利进行，可以帮助您在外贸中建立牢固的客户关系。

Just examining in to view When you've got any queries with regards to theproduct. It is my pleasure to help.我联系您是想了解一下，您对产品有任何疑问吗?我很乐意提供帮助。

别担心，今天就来分享一波超实用的客户跟进话术，直接拿走就能用，业绩轻松翻番！

“Hello [客户名], I hope almost everything goes smoothly with your aspect. I just wished to touch base and see if there’s anything at all even further we could do to support your conclusion-earning procedure.”

“您对[产品]的沉默让我担心未能满足需求。能否告知顾虑？我们全力解决！”

Just checking if you can find anything we can easily assist you with. We'rehere to support you every phase ofthe way.

Would it not be doable to schedule a connect with to delve further into yourneeds and take a look at how we are able to ideal serve you?

我来询问您项目的进展情况，事情进展得如何?您有什么更新的信息想分享吗?

在跟进客户订单时，用开放式问题而不是简单的”Indeed”或”no”问题能更好地了解客户的想法。例如：

这种催款方式既明确地提到了付款，也表现出了你对客户的支持。在与国外买手沟通时，这种温和而直接的沟通方式往往能够带来更好的结果。

您可以通过电子邮件或电话联系客户，表达对订单进展的关注，以确保一切顺利进行。

I've sent you a proposal for consideration. Would you mindreviewing it and acquiring back to me together with your thoughts?

在跟进客户付款时，外贸销售需要明白，买家（purchaser）或者采购经理通常不负责财务方面的事务。许多外贸销售在催促付款时，错误地把重点放在对接买家或采购经理上，而忽略了可能的更佳沟通对象——财务人员。买家主要负责采购决策，而财务人员才是付款流程的真正执行者。

个性化的邮件内容不仅提升了客户的阅读体验，也能增加客户回复你的可能性。

I have sent you a proposal for thing to consider. Would you 怎么问外贸客户订单的进展 mindreviewing it and receiving back to me with all your ideas?我已经发送了一份提案供您考虑。您能否抽时间审阅一下，并向我反馈您的想�?
https://yourtrendingstories.com/drethgdthdrfh/zen-yao-wen-wai-mao-ke-hu-ding-dan-de-jin-zhan
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